Refund Policy
Effective Date: [18-March-2026]
Website: www.Satellitedigitalradio.com
At Satellite Digital Radio, we are committed to providing high-quality products and services. This Refund Policy outlines the conditions under which refunds may be issued.
1. Services (Installation & Support)
Service fees for completed installations, activations, or troubleshooting are non-refundable once the service has been successfully delivered.
If a service cannot be completed due to technical limitations or unforeseen issues, you may be eligible for a partial or full refund, depending on the situation.
2. Hardware & Equipment
Refund requests must be made within 7 days of delivery.
Items must be unused, in original condition, and in original packaging.
Proof of purchase is required for all returns.
Used or damaged products (unless defective)
Items not returned in original condition.
3. Defective or Damaged Products
If you receive a defective or damaged item:
Contact us within 48 hours of delivery
We will offer a replacement or refund, based on the issue
Photo or video evidence may be required.
4. Subscription & Activation Services
Activation fees and subscription-related services are generally non-refundable once successfully activated.
If activation fails due to our error, we will resolve the issue or issue a refund where applicable.
5. Cancellations
Orders or appointments can be canceled before service begins for a full refund.
Once the service has started, cancellation may result in partial charges.
6. Processing Time
Approved refunds are processed within 5–10 business days
Refunds will be issued to the original payment method.
7. Contact Us
For refund requests or questions, please contact us:
Phone: 888-770-4884
8. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.